Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Pixloo mobile application ("Service"), you agree to be bound by these Terms of Service. The Service is licensed, not sold, to you. If you do not agree, you must not use the Service.

Pixloo is a tool designed for PARENTS to create content for their families. While the generated stories are for children,account creation and subscription management is strictly limited to users 18 years of age or older.

2. Eligibility & Account Responsibilities

• Adult Use Only: Accounts may only be created by legal adults (18+). Children may view content only under the direct supervision of the parent account holder.
• Account Security: You are responsible for safeguarding your login credentials. You are responsible for all activity that occurs under your account.

3. User Conduct & Content Policy

Pixloo is a safe space for storytelling. We have a Zero Tolerance Policy for misuse:

• No Real Faces: You strictly agree NOT to upload photos of real children, family members, or any identifiable people. The Service includes safety blocks designed to reduce the likelihood of this, but circumventing these blocks is a violation of these Terms.
• Prohibited Content & AI Misuse: You agree not to generate content that is violent, sexually explicit, hateful, harassing, or illegal. We strictly prohibit:
  • Deepfakes & Impersonation: Creating content that impersonates real individuals without consent.
  • Bias & Hate Speech: Generating content that promotes discrimination, racism, or harmful stereotypes.
  • Disinformation: Using the service to generate plausible but false information ("fake news") for deceptive purposes.
• Sharing & Public Links: When you use the "Share" feature, the app generates a unique public link to your story. Anyone with this link can view your story. You are solely responsible for who you share this link with. Pixloo is not responsible for the redistribution of your shared links by third parties.
• Reporting: If you encounter inappropriate content, you agree to report using the in-app reporting feature immediately.

4. Subscriptions & Payments

• Payment Processing: All payments are processed securely by Apple (App Store) or Google (Play Store). Pixloo never collects or stores your credit card, bank account, or payment details.
• Restoring Purchases: If you switch devices or reinstall the app, you can restore your active subscription by using the "Restore Purchase" button in the app settings. You must be signed in to the same Apple ID or Google Account used for the original purchase.
• Billing Sources: Subscriptions (e.g., "Pixloo Premium") are billed mostly via the platform provider and are subject to specified terms.
• Refund Policy: All refund requests must be processed directly by Apple or Google. As a developer, we do not have the ability to process refunds or cancel subscriptions on your behalf.
  • Dissatisfaction with specific AI-generated stories does not constitute grounds for a refund outside of the App Store's standard policies.
  • We provide an in-app Report Quality Issue tool to address generation errors. We encourage you to use this feature so we can manually fix defects, but we cannot guarantee that every output will meet your subjective aesthetic preferences.
• Renewals: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period in your device settings.

5. Intellectual Property & AI Content

• Your Inputs: You retain ownership of the text prompts and images you provide.
• Generated Content & Commercial Use: Subject to the terms of our AI providers, Pixloo assigns to you the rights to the stories and images you generate. You **may** use these assets for commercial purposes (e.g., selling printed books).
  • Your Responsibility: You are solely responsible for ensuring your commercial use does not violate existing copyrights or trademarks (e.g., content that is substantially similar to well-known copyrighted characters such as Mickey Mouse)
  • No Ownership Guarantee: You acknowledge that under current laws, AI-generated content may not be copyrightable. Pixloo makes no warranty that you will be able to enforce copyright ownership over your generated stories.
• AI Disclaimer & "No Scam" Clause:
  • Experimental Tech: You acknowledge that Pixloo uses Generative AI. The results may occasionally be inaccurate, nonsensical, or visually imperfect ("hallucinations"). This is a known limitation of the technology and not an indication of a fraudulent service ("scam").
  • As-Is Basis: By using the Service, you accept that AI output varies. We do not offer refunds for "bad" generations, but we commit to using your problem reports to improve the system.

6. Limitation of Liability

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE THAT THE APP WILL BE ERROR-FREE OR UNINTERRUPTED.

8. Indemnification

You agree to indemnify, defend, and hold harmless Pixloo, its developer, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service;
• Your violation of any term of these Terms of Service;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Any claim that your User Generated Content caused damage to a third party.

This defense and indemnification obligation will survive these Terms of Service and your use of the Service.

9. Apple App Store & Google Play Terms

If you downloaded Pixloo from the Apple App Store, you acknowledge and agree that:

• This Agreement is between you and Pixloo, not Apple or Google. Apple and Google are not responsible for the App or its content.
• Apple and Google have no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple or Google, and they will refund the purchase price to you. To the maximum extent permitted by applicable law, Apple and Google will have no other warranty obligation whatsoever with respect to the App.
• Pixloo, not Apple or Google, is responsible for addressing your claims relating to the App, including product liability claims and claims that the App fails to conform to any applicable legal or regulatory requirement.
• In the event of any third-party claim that the App infringes that third party's intellectual property rights, Pixloo, not Apple or Google, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Third Party Terms: You must comply with applicable third-party terms of agreement when using the App (e.g., your wireless data service agreement).
• Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance, Apple will have the right to enforce this Agreement against you.

10. Copyright & DMCA Takedown

If you believe that any content on Pixloo violates your copyright or intellectual property rights, please notify us immediately at support@pixloo.app with the subject line "DMCA Takedown Request". We will investigate and remove infringing content in accordance with the Digital Millennium Copyright Act.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and defined following the laws of India. Pixloo and yourself irrevocably consent that the courts of Gujarat, India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

12. Software Restrictions & Technical Data

• License Scope: We grant you a personal, non-transferable license to use the Pixloo app on any compatible devices that you own or control as permitted by the Usage Rules set forth in the App Store Terms of Service and Play Store Terms of Service.
• Restrictions: You may not copy, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Pixloo app or any part thereof.
• Technical Data: You agree that we may collect and use technical data and related information—including but not limited to technical information about your device, system, and application software—that is gathered periodically to help us provide software updates, product support, and to improve the Service. This data is collected in a form that does not personally identify you.

13. Export Compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

14. General Provisions

• Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including "line-noise" interference), acts of God, war, terrorism, civil unrest, or governmental action.
• Assignment: These Terms of Service are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.
• Waiver: Our failure to enforce any part of these Terms shall not constitute a waiver of our right to later enforce that or any other part of these Terms.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, providing notice within the app.

16. Contact Us

For support or legal inquiries, please contact: support@pixloo.app